![]() ![]() NOTE: This printer uses black and a Photo black cartridge too. Connect the printhead back into the printer.Do not scratch the electrical contacts on the printer or any other surface.įigure : Do not touch the electrical contactsįigure : Clean the electrical contacts inside the printer Do not touch the copper-colored electrical contacts.Do not wipe up and down or side to side, as doing so can damage the print. As the wipes become dirty, discard the used wipes and open new ones. Wipe from the top to the bottom of the electrical contacts, in one direction only. Use these wipes to clean the electrical contacts inside the printer.The replacement printhead assembly comes with pre-moistened wipes. Clean the electrical contacts inside the printer. For successful printhead assembly replacement, it is important to get the electrical contacts inside the printer as clean as possible.Lift the printhead to remove it from the carriage.Lift the latch handle on the carriage until it stops. ![]() I suggest you to clean the printhead manually and check if that helps: You have done a commendable job in troubleshooting. But Word documents are blank and PDF files are light gray. The printer prints black lines on the test page. I read that the alignment page shows that the ink levels are good and the last box is empty. This has never happened before and the issue only started happening after red went low and then black but I changed them you so much for replying with the information. I shook the ink and I hear its full I toucched the bottom to see if its dried out and its not. IT even prints the black lines around the test page ink level pics but when I print a word document it s blank. I did print alignment, print test and it prints from left to right black full, red full, blue 75% full yellow 80% full and the last box is empty yet I changed the XL and on the reader for ink levels its full. What is the exact printer model no? This link will help you locate the model no:.Did you have issues printing black only with the old cartridges? with the old cartidige it said red was low and photo black and I purchased new ones and replaced them.As of now is the printer able to print the black color? I changed the black ink and when I print it prints a blank page.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. ![]()
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